FAQ
1) General inquiries:
How can I get my own Playbros.mx account?
It is easy to create your account on the Playbros.mx site just choose one of the following options:
1. Click on the main banner and you will go directly to the registration page.
2. Visit the Playbros.mx home page and click on the "Sign Up" button located in the top right corner of the page. You will be redirected to the registration page. Choose your username since you will not be able to change it once registered.
If you have a promotional code you will be shown where to enter it.
This website is for adults 18 years of age or older; Please read our “Terms and Conditions” as well as our internal regulations before accepting your registration.
Once your email address is verified, you will be able to log in to your PLAYBROS MÉXICO account using your email address and password.
I'm having difficulty create my account. What do I do now?
When you have problems you should contact PLAYBROS MÉXICO customer support: soporte@playbros.mx or through the Contact Us section. Our representatives will be happy to help you with any problem you have on our website.
Why is it necessary to create an account to play at PLAYBROS MEXICO?
PLAYBROS MEXICO is only for adults. We ask that you create an account so that we can verify that you are an adult through our internal procedures and the Playbros.mx site validation, monitoring and control team. By registering you agree to follow all of our rules, especially those that say you must be 18 or older.
Why do they require so much personal information? Is this information protected on your website?
We use your personal information to verify that you are a real person who is 18 years of age or older and has a valid home address as well as valid bank accounts. We need your financial information for the operations in which you will participate. We use current data encryption and encryption techniques to ensure that all your personal information is safe from theft or fraud situations.
Are deposits mandatory to open an account?
No. The advantage of PLAYBROS MEXICO is that you can visit the site for fun.
Can I have two independent accounts?
No. Players can only play as one person; Multiple accounts are not allowed and are considered illegal and will be reported to the corresponding authorities.
Are there restrictions for registration in PLAYBROS MEXICO from other countries?
Yes, we only accept users and registrations within Mexico.
2) Sports:
What types of bets does PLAYBROS provide?
Answer: PLAYBROS MÉXICO provides pre-match bets and live bets on the different sports and products you find on our page.
How do I place a sports bet?
To bet on a single selection:
1. Choose a sport from the sports menu.
2. Select a market.
3. Tap on the odds you want and it will be added to your bet slip.
4. Enter the amount you want to bet.
5. If all the details are correct, tap 'Bet'.
What does 1X2 mean?
In 1X2 bets, there are three possible outcomes and you have to predict the correct one, it is a classic 1X2 bet.
1=Home Team
X= Tie
2=Visiting Team
Result: 1, X or 2.
1X2 bets usually refer to the result of the match at the end of regulation time (exceptions are mentioned in the General Provisions or are indicated when they occur).
How do I cancel a bet?
Unfortunately, it is impossible for us to cancel a bet after it has been confirmed. It is the customer's responsibility to ensure that their bets are correct. Once bets have been placed and accepted, they cannot be cancelled.
I placed a bet by mistake, what can I do?
Unfortunately, for legal reasons we are not allowed to cancel bets after they have been placed and accepted by the system.
What is the maximum and minimum bet allowed?
In sports betting, a minimum of 10 Mexican pesos, the maximum amount to bet depends on the limit that the system has regarding maximum profits (terms and conditions point “H”) or the limits that you have established when opening your account ( see in the “RESPONSIBLE GAMING” area). In the casino area, the minimum bet amount can vary in slot machines from 2 pesos to a maximum of 1000, the above depends on each slot. In live months like roulette, baccarat, blackjack, etc. The variation is the same from 20 pesos to 10,000 MXN as approximate.
What is a single or straight bet?
The simple or straight bet is the simplest type of bet. Select a prediction you want to bet on, enter the amount you want to play and close your bet. If you get this result right, you will win the bet.
What is a combined or parlay bet?
As soon as you make two or more predictions on two or more sporting events (for example, on two different football matches), they will automatically appear on the bet slip as an accumulator or parlay bet. Please note that you will only get the profit from a combined bet if all the predictions made are correct. You can group up to twenty predictions (12 predictions in live betting) on various sporting events in a combined bet and bet from a minimum of 10 pesos.
What bets can be combined?
The vast majority of bets offered can be combined. You will be told if this is the case when you place your bet. Attention: Normally, bets belonging to the same event cannot be played as combinations or as system bets.
How do I look for a sports event?
When you are browsing sports, first go to the sport you are in, select it, then search for the event by country and championship.
How do I see my betting history?
When you are browsing sports, see a selection that says “MY BETS” and you will be able to see your Sports bet history.
What is Odds?
Odds is the ratio between the probability that an event will happen and the probability that it will not happen. For practical purposes, the odds are the odds we offer to pay you for betting and getting a certain result right.
Representation of the odds?
There are 3 formats to represent the momium:
a) AMERICAN (Negative and Positive Numbers)
Example:
America -160
Tie +230
Guadalajara +380
b) DECIMAL (Decimal number always greater than 1.00)
Example:
America 1.63
Draw 3.30
Guadalajara 4.80
In the Playbros betting lines you will find both representations of the odds in order to facilitate their interpretation.
How to read American odds?
To place a bet it is always important to know who is the favorite and who is the underdog. The favorite team will always have a negative odds, although there are cases in which both teams have a negative odds (in this case, the favorite is the one with the most negative odds), or both teams have a positive odds (in this case, the favorite is the one with the least positive odds).
Example 1:
America -160 (Favorite)
Tie +230
Guadalajara +380 (Not favorite)
Example 2:
Monterrey +155 (Not Favorite)
Tie +240
Tigers +130 (Favorite)
How to read decimal odds?
To know the favorite and non-favorite team is very simple, you simply have to look at the odds and the one with the lowest decimal number is the favorite and the one with the highest decimal number is the non-favorite.
Example 1:
America 1.63 (Favorite)
Draw 3.30
Guadalajara 4.80 (Not favorite)
Example 2:
Monterrey 2.55 (Not Favorite)
Draw 3.40
Tigers 2.30 (Favorite)
How to calculate the payment of American odds?
If the odds are positive (+)
(Odds / 100) x bet amount = profit + bet amount = cashout
Example of a bet of $200 pesos
Guadalajara +380
(380/100) x 200 = 760 + 200 = 960
If the odds are negative (-)
(100 / Omio) x bet amount = profit + bet amount = cashout
Example of a bet of $200 pesos
America -160
(100/160) x 200 = 125 + 200 = 325 pesos
How to calculate the payment of decimal odds?
Odds x bet amount = cashout
Example of a bet of $200 pesos
America 1.63
1.63 x 200 = 326 pesos
What are fractional odds and how are they calculated?
The odds in fractional format also indicate how much money the online betting house will pay you if you win your bet, but they do not include the stake or amount bet. They are presented as a fraction 1/5, 9/10...
The numerator represents the possible net winnings and the denominator the amount of money wagered. A 1/5 odds means that for every 5 pesos bet we can win 1. If it is 5/1, for every peso placed we win 5. Let's give an example.
In the América vs Santos match, the betting house offers a 21/20 odds for América's victory. This means that if we bet 100 MXN and the team wins, our net profit will be 100 MXN * (21/20) = 105 MXN. As you can see, the net profit is exactly the same as in the previous case, with the decimal format.
If you want to convert a factional quota to a decimal quota, you can do it easily:
Decimal odds = Fractional odds + 1
[Example] (21/20) + 1 = 2.05
How do I change the odds format?
If you want to change the format odds it is easy,
Step 1 log in to your account
Step 2 Go to the sports area
Step 3 Go to my bets
Step 4 Settings
Step 5 Select your type of odds in the Odds format part (Decimal, Fractional and American)
Once selected, press Save at the bottom.
How do I bet live?
If you want to place a live bet, navigate to Sports and follow these steps:
1. Browse the live betting offer
2. Click on the forecast you want to add to your betting slip
3. Choose the type of bet you want to make with that forecast: forehand, parlay
4. Capture the amount you want to bet
5. Once you are happy with your choice, press the "Bet" button
6. You will see your confirmation as soon as your bet has been successfully processed
What does it mean to accept change of odds?
It means that you ACCEPT the change of odds, this happens when your bet is confirmed and the odds change automatically.
How can I delete my bet/precast from my bet ticket?
To delete a selection from your bet slip, press the X to the right of the field where you enter the Bet Amount.
Where can I see the betting rules?
To see all the rules of each sport and forecast click here it is important that you read and know the rules.
When will my bet money be refunded?
Your money is refunded when the bet is marked as a “tie (void)
I have won a bet the event has already ended and my bet has not been resolved. How long does it take to be resolved?
Bets are usually settled immediately after their events have concluded. On some occasions there may be delays of up to 20 minutes after the event ends. If a bet is still open after this period of time, we recommend that you contact our technical support via direct chat or email.
What is the close bet option?
The 'Close Bet' option gives you more control over your bets and allows you to receive a refund before the event ends. When you have this service you can close a bet completely or partially while the rest of your amount remains active.
You can also create a rule so that your bet is automatically closed in whole or in part, when the offered closing amount reaches the chosen value.
What is handicap?
If one competitor is clearly superior to another, bookmakers frequently grant the underdogs an "advantage" that is added to the actual result. Example: Bayern Munich – Duisburg. Handicap 0:2 (2 goals added to Duisburg); Bayern wins 1:0; With the Handicap, however, the result of the bet is 1:2. Whoever bet on the Duisburg handicap bet has won. OR You place a Handicap 0:3 bet on the match between Germany and Northern Ireland. The result is 2:0. According to your Handicap bet, it is calculated as follows: 0-3 + 2-0 = 2-3 Your "result" i.e. the result that counts in this case for your bet is 2:3. If you have bet on Northern Ireland in this Handicap bet, you have won.
What is Asian handicap?
Handicap betting is very popular, especially in sports such as American football, basketball, baseball, rugby, handball or soccer. In this last sport it is usually called Asian handicap. The different types of Asian handicaps available in betting are as follows.
How can I know if I have won the bet I placed?
Answer: You can follow the game online. There are many sites to follow the game live on the Internet. This way you will know the result. Another option is to wait a couple of minutes after the end of the match and go to your balance to see if the money won has been credited. You can also review your betting history to see if you have won or lost.
Asian split and quarter handicap
Compared to other sports, soccer does not usually have very high scores. However, it didn't take long for bookmakers to diversify the available handicaps and offer split bets, also known as quarter bets.
If you make such a bet, your initial investment is divided into two identical amounts between two Asian handicaps.
This bet can be expressed in this way:
Team B +0 and +0.5.
According to this example, half of your investment is deposited in the +0 option and the other in +0.5. Therefore, your benefits depending on the result will be like this:
Team B wins You win.
Team B ties You win (by the difference of +1 goal).
Team B wins by one goal. Your bet is refunded.
Team B loses by more than one goal You lose your bet.
The handicap 1.5
This time, betting on Team B has a handicap of +1.5:
Team B wins You win your bet Team B ties Half of your investment is returned to you (corresponding to the +0 bet) and the other half is the winner
Therefore, you win half of what you would have won if Team B had won.
Team B loses You lose the entire bet.
These +0/+0.5 options are often referred to as +0.25, since it is the average between both values.
This is the reason why these bets are also known as quarter handicaps.
There is another variant, in which Team B has a handicap of -0.25 (which would be the same as -0 and -0.5). In this case, the possible results would be the following:
Team B wins You win your bet.
Team B ties You lose half of your investment.
Team B loses You lose your entire bet.
As you can see, there are several levels of complexity in the Asian handicap, which make it an interesting and attractive option when placing our bets.
What is virtual sports betting?
They are virtually simulated sporting events. Unlike real events, the only objective of this game of chance is to bet and win money. One of the great advantages of virtual betting is that you will always have a match to bet on, the results are immediate. In 2 minutes, you know the result of your bet and can continue playing.
Can I bet with my PLAYBROS account from abroad?
The Playbros.mx page operates only in Mexico. If you try to place a bet from abroad, your account will be automatically blocked as a preventive measure. This can be unlocked by our customer service once you are back in Mexico.
How are my winnings collected?
When you obtain a winning result from a bet, the money is deposited directly to your account balance.
How can I deposit funds into my PLAYBROS MEXICO sports betting account?
Answer: There are different options and ways to load credits into your account.
For example, you can use your credit or debit card.
We also have the Oxxo Pay option, creating a reference from your player account, and then going to Oxxo to make the deposit payment.
How do I make a deposit with y credit card?
Simply enter your credit card details and you can load funds to your balance. It is important to enter all data correctly to avoid any problems.
Is tere a maximum/minimum deposit amount?
We recommend that you make a minimum deposit of $100 pesos. For a maximum deposit, we recommend that you try different deposit limits on different payment methods.
For credit cards: $10,000 pesos for normal customers.
For payment solutions where you have received the funds, you can reach a maximum deposit limit of 10,000 pesos per day.
Does PLAYBROS MEXICO refund my deposit and withdrawal fees?
We do not charge for your deposit fees, but for your withdrawal fees.
Do I need to use a new credit card authorization form every time I use my credit card?
No. You may have to submit it only the first time.
From then on, it is no longer necessary since the validation, monitoring and control team will be in charge of verifying and validating this information.
How do I withdraw funds from my PLAYBROS MEXICO account?
If you wish to withdraw money from your account you will have to request a withdrawal in our system from your account.
After that, you have to select the amount you want to withdraw.
Withdrawals normally take 1 hour to process. Frequently asked questions – My account.
I am receiving a password error what should I do?
You can contact our customer support at (phone number) or send an email to customer service.
What should I do if I forget my username or password?
You can contact our customer service department at (phone number) or send an email to customer service.
Can I make changes to my account information?
You can change your account information at any time by contacting our customer support if you have a good reason.
However, it is not possible to change the username and our Company reserves the right to reject changes to accounts created with false data on purpose.
3) Deposits:
What is the minimum amount I can deposit?
The minimum amount that can be deposited is $100.
Where can I deposit?
You can deposit with any credit or debit card or via Oxxo pay at any Oxxo 24 hours a day.
How long does it take for my deposit to be credited?
All deposits are credited instantly once the transaction is processed.
What is the maximum amount I can deposit?
The maximum amount per day to deposit is $500,000.00 (DEPENDING ON THE DEPOSIT METHOD YOU CHOOSE).
What do I need to deposit?
You need a credit card from the account holder in force or in any case a debit card with sufficient balance to make the deposit. Another option is to deposit directly into Oxxo via Oxxo pay.
How do bonuses work?
Playbros has a wide variety of bonuses, each of them are activated differently, the previous ones have terms and conditions that must be met in their entirety. You can find them all in the "promotions" area. The bonuses work on any deposit of $200 up to $5000 pesos, the case being the 100% bonus.
Can I use someone else's card to deposit?
The card must not belong to the account holder since to make any withdrawal it is necessary to validate and identify yourself as the account and card holder.
How many cards can I register to deposit?
You can use only one card to deposit money into Playbros as long as it belongs to the account user.
Can I deposit with a debit card?
Yes, you can deposit with a debit card as long as you have enough balance to deposit, otherwise it will be declined.
Can I deposit with a credit card?
If possible, except for American Express cards, all Visa/Mastercard cards will be accepted.
What cards does PLAYBROS not accept for deposit?
American Express only.
What are the deposit options?
Playbros has 6 deposit options: credit card, debit card, Oxxo Pay at any Oxxo, SPEI, PAYNET AND CLUBPAGO 24 hours a day.
WITHDRAWALS
What is the minimum amount I can withdraw?
The minimum amount to withdraw is $200.
Can I withdraw only my winnings or all my balance?
The balance to be withdrawn may be the real balance. You will not be able to withdraw promotional balance or make a withdrawal when you have not completed the spins of your bonus, if you have one.
Can I withdraw when I have a bonus?
Once you have taken the bonus or any promotion, it is necessary to comply with its terms to be able to make the withdrawal. Otherwise, the system will notify you with a message what you need to do to make the withdrawal.
What is the maximum amount I can withdraw?
The maximum amount that can be withdrawn per day is $25000.00.
How is a withdrawal made?
Log in to your account, go to the cashier section at the top, select your withdrawal method, enter the amount to withdraw, confirm and that's it.
How many withdrawal accounts can I have?
You can only have one withdrawal account that corresponds to the Playbros account holder.
How long will my withdrawal be reflected in my account?
The withdrawal is reflected in an estimated time of 1 to 2 hours as long as the client is validated.
What are the withdrawal options at PLAYBROS?
We have a withdrawal option through: CLABE Interbank / Oxxo Pay.
What do I need to make a withdrawal?
It needs to be validated in the system, which means uploading your documents to verify the real data of the person, the card or account registered in the system to withdraw.
What is validation?
Validation is the process where the client uploads official personal identification documents as well as proof of address or something that identifies them as the owner of the registration account. This process is carried out only once and speeds up the client's withdrawals.
What do I need to validate myself?
You need to upload your documents such as: INE, passport, driver's license, bank statement. This is necessary and can be done by computer by uploading a photo by selecting the file or through your cell phone by taking a photo from your cell phone of the document selected to upload. Once your documents are uploaded, the system will validate and confirm you as the owner and your withdrawals will be made faster.
How is a withdrawal made by Oxxo?
- You must go to the withdrawal area within your Playbros account.- Select the “Oxoxo cash withdrawal” option.- Enter the amount you want to withdraw (maximum 3,000 pesos).- You will receive a link via email and SMS that will generate a QR code which will be scanned by the Oxxo staff to make your withdrawal.
How long is the QR valid?
It has an expiration period of 24 hours, after this time the withdrawal is automatically cancelled.
What is the maximum amount I can withdraw through Oxxo?
The maximum amount is $3000.00.
What is the minimum amount I can withdraw through Oxxo?
The minimum amount is $200.
What do I do if the QR is rejected by the Oxxo system?
As long as the QR is not canceled or confirmed, the user can go to another store to collect the QR.
How can I cancel an Oxxo withdrawal?
To cancel a withdrawal and generate a new QR, the user needs to contact our chat so that PLAYBROS can cancel their withdrawal.
How can I make a clarification?
The user needs to keep his Ticket for any clarification.
How much is the amount of withdrawal commission?
The withdrawal commission amount from Oxxo is 17 pesos plus the general 1% of the total amount. (Playbros terms and conditions).
5) Registration:
What do I need to register?
To register in Playbros you must: be of legal age 18 years or older, and have a reliable domain email (hotmail, gmail, yahoo). Our registration is quick and simple.
Can a minor be registered?
A minor cannot be registered, Mexican laws prohibit minors from entering our site.
Do I need to deposit when registering?
It is not necessary to deposit when registering, but it is convenient to do so to live the Playbros experience.
What is the minimum age to register?
The minimum age to register in Playbros is the legal age of majority in Mexico, which is 18 years old.
How many ways are there to register?
There are different ways to register such as:
Through the registration button in our menu at the top right.
Through links or campaigns that are carried out.
Through advertising banners that direct you to our registry.
Through our registration popups on the page.
How do I activate my account?
Accounts are activated through a link that arrives in the user's email after registering.
How many accounts can I register on the same computer?
It is possible to register only 1 account from the same computer.
How many accounts can I register with the same email?
The system allows you to use only one email per Playbros account.
6) Support
How do I contact support?
We have the following means to assist you: email soporte@playbros.mx, 01 800 990 1084 and live chat 24/7.
What support does PLAYBROS have?
Email, phone and live chat.
What is the support email?
What is the customer service telephone?
O1 800 990 10 84
7) Bonuses
What is a bonus?
It is a promotion that is granted to the client, it can be through various forms, new registration, deposit, etc. The bonus will be credited as promotional money. The bonus spends your real balance first and then the promo money. They may have different characteristics such as returns or times necessary to bet in order to withdraw.
What is turnover?
The number of times you must bet is called turnover. This term is used for the bonus.
How do I withdraw my money with bonuses?
It is necessary to comply with the terms dictated by the bonus or promotion to be able to make the withdrawal, otherwise it will not be possible to make the withdrawal.
Can I cancel a bonus?
Once a promotion is linked to the client, it is impossible to cancel it.
How do you get a bonus?
There are different ways to obtain a bonus depending on it, they can be: through registration, by code, or at the time of deposit.
Does the bonus work on casino and sports?
The corresponding information on the available bonuses is found in the promotions area.
What types of bonuses does PLAYBROS have?
For more information go to the promotions area.
8) CASINO
How many machines does PLAYBROS have?
Playbros has more than 400 machines.
What is the minimum draft on machines?
Depending on the machine, the minimum shot varies as well as the lines that are played.
What are free games? (Free spins)
Free games are those that the machine grants when making some combination of lines.
How do I see the machines payment line?
All games have a menu in which the game information is displayed as well as the pay table.
What is demo game?
Demo play is the way to play on the machines without having to spend or bet real money.
Why don't some machines have a demo game?
Machines that do not have the demo play option regularly offer Jackpots or accumulators.
What a jackpot is?
It is a prize accumulated daily and can be won by any user.
What machines have jackpot?
Our jackpot machines are: cash splash, major millions, mega moolah, treasure nile, fruit fiesta, wow pot, King cashalot, mega moolah isis.
How do I look for a specific machine?
Playbros has a search engine in the casino area so it will be easier to find your favorite game.
How do I favorite a machine?
By clicking on the heart icon you will be setting the game as your favorite.
Can I play on several machines at the same time?
The Playbros platform allows you to play multiple machines at the same time as each game will open in a new pop-up window.
What happens with my balance if the internet is cut off?
The balance will remain as when the game started if there is a failure in your internet signal.
What other games do you have in the casino area?
Playbros has a wide variety of games such as: roulette, blackjack, table games and more.
Do you have poker?
Playbros has a wide variety of poker games in its poker area, you can find them.
Do you have blackjack?
Playbros has a wide variety of blackjack games as well as blackjack in the live casino area.
9) Live casino
What games does PLAYBROS have in live casino?
The games that Playbros offers in its live casino area are: Roulette, blackjack, baccarat, keno, betting on numbers.
What does dealer mean?
Dealer is the person in charge of dealing the cards, spinning the wheel, etc.
How can I place a bet on live casino?
Log in to your account and go to the live casino, select your table, select the chip amount to bet and click on bet.
If I don't place my bet before time, will they take me off the table?
It does not leave the table but is excluded from that game until a new game is made.
How do I interact with the dealer?
At all of our live gaming tables there is a live chat to interact with the dealer.
Can I tip the dealer?
Of course, in the area inside the table there is a button to tip the dealers.
Are PLAYBROS games actually live in the live casino area?
Playbros is connected to totally live tables.
Are they always the same dealers?
The dealers can change depending on their schedules as well as the tables.
Can I see statistics of the last winning numbers in roulette?
Of course you will be able to see the last numbers that have appeared on the roulette in the upper right.
11) Technical problems
What system requirements are necessary to play games on PLAYBROS?
Windows : an Intel Pentium processor; A Pentium II or higher with at least 64 MB of RAM is recommended.
Macintosh : a Macintosh Power PC processor; A G3 or higher with at least 64 MB of RAM is recommended.
Flash : version 8 or higher; compatible with Windows 2000, Vista, XP and 7.
Browsers we support: Firefox 24.0+; Internet Explorer 8+; Safari 5.1.7+; Chrome 31.0+;
If I lose my connection, will I lose my game?
No. Every game you play is securely stored and you are able to resume playing as soon as you reconnect to the Playbros.mx website. You simply have to log back in and your game will be there, just as you left it when you were logged out. If you are having any issues with gameplay and disconnections, please let our support team at soporte@playbros.mx provide you with help with these issues.
I can't log into my account. Help!
Make sure you are using the correct email address and password; If this is not the problem, then contact our customer support staff. We will be happy to help you get back to your games and enjoy all our products and services at Playbros.mx.
I'm having problems connecting to the game server. What can I do?
First of all, make sure your Internet connection is working properly. If this is not the problem, and you are still unable to connect, please write to the support team for assistance.