Contract terms and conditions of use

Please read carefully.

PLEASE READ THIS LEGAL AGREEMENT BETWEEN “THE OPERATOR”, “PLAYBROS MÉXICO (playbros.mx)”, UNDER THE COMPANY “ATRACCIONES AMERICA S.A DE C.V.” AND YOU (USER – CUSTOMER(S)), PLEASE MAKE SURE THAT YOU UNDERSTAND THE CONTENT OF THIS AGREEMENT. IF YOU HAVE ANY QUESTIONS ABOUT YOUR RIGHTS AND OBLIGATIONS UNDER THIS AGREEMENT/CONTRACT, PLEASE CONSULT AN ATTORNEY OF YOUR PREFERENCE..

BY ACCESSING OUR FEATURES THROUGH THE “ACCOUNT” THAT THE USER OPENED ON THIS WEBSITE BY REGISTERING AND CLICKING ON THE “I AGREE” BUTTON OF 18 YEARS OF AGE AND THESE TERMS AND CONDITIONS AND THEN THE “SUBMIT” BUTTON, WHICH IS LOCATED BELOW, THE USER AGREES TO BE GOVERNED BY THIS TERMS AND CONDITIONS AGREEMENT, BY THE PRIVACY POLICY, BY THE INTERNAL REGULATIONS AND BY THE LAWS AND REGULATIONS APPLICABLE THEREIN, AMONG WHICH THE POLITICAL CONSTITUTION STANDS OUT. OF THE UNITED MEXICAN STATES AND THE LAWS THAT Emanate THERE, AS WELL AS THE RULES OF THE GAME THAT GOVERN EACH SECTION AND EACH PRODUCT, GAME AND SERVICE OFFERED ON THIS SITE, WHICH MUST BE READ AND UNDERSTOOD BY THE USER BEFORE TO USE THEM, AND IS RESPONSIBLE FOR COMPLYING WITH ANY LOCAL LAWS THAT ARE APPLICABLE, IN THIS SPECIFIC CASE TO THE LAWS AND JURISDICTION SUBJECT TO THE COURTS OF THE CITY OF GÓMEZ PALACIO, DURANGO, MEXICO, TO THE EXTENT ALLOWED BY CURRENT LEGISLATION IN MEXICO.

FROM THIS MOMENT THAT YOU HAVE READ THIS AGREEMENT, YOU ACKNOWLEDGE AND AGREE TO BE BOUND BY THE INTERNAL RULES, THE PRIVACY POLICY, THE INTERNAL PROCEDURES, THE RULES OF THE GAME AND THE TERMS AND CONDITIONS AGREEMENT THAT HAVE BEEN SET FORTH ON THE SITE. https://playbros.mx/politicadeprivacidad and https://playbros.mx/terminosycondiciones, https://playbros.mx/reglasdejuego YOU ALSO AGREE TO THE USE OF ELECTRONIC COMMUNICATIONS FOR CONTRACTS, AND YOU WAIVE ANY RIGHTS OR REQUIREMENTS UNDER THE LAWS OR REGULATIONS OF ANY JURISDICTION REQUIRING AN ORIGINAL SIGNATURE (NOT ELECTRONIC), OR UNDER ANY MEANS OTHER THAN WITHIN THE JURISDICTION SUBJECT TO THE COURTS AND LEGISLATION OF THE CITY OF GÓMEZ PALACIO, DURANGO, MEXICO, TO THE EXTENT PERMITTED BY THE LAW IN FORCE IN MEXICO.

LIKEWISE, BY ACCEPTING THIS AGREEMENT OF TERMS AND CONDITIONS, THE USER AGREES THAT THE USER IS ACTING ON HIS OWN BEHALF, THAT HE IS NOT CLASSIFIED AS A COMPULSIVE GAMBLER, THAT HE IS NOT DEPOSITING FUNDS FROM CRIMINAL AND/OR ILLEGAL AND/OR UNAUTHORIZED ACTIVITIES, AND THAT AT THE OPENING OF YOUR ACCOUNT, AT THE TIME OF REGISTRATION YOU WILL NOT PROVIDE US WITH ANY INFORMATION OR MAKE ANY STATEMENT THAT IS UNCLEAR, FALSE, INCORRECT, INCOMPLETE OR MISLEADING.

OTHERWISE, AT THE TIME OF DETECTION THROUGH THE VALIDATION, MONITORING AND CONTROL TEAM, THE ACCOUNT WILL BE IMMEDIATELY CANCELED AND THE INFORMATION WILL BE PUT IN THE HANDS OF THE CORRESPONDING AUTHORITIES.

A. Purpose of the gaming contract

The purpose of this Gaming Agreement is to create the terms and conditions that govern access to our website and assistance by the “operator” (playbros.mx) of the services in the Gaming organization available to “users” (customers). ), all of this by mutual consent between the parties with the provisions of this Agreement, the Privacy Policy, the relevant Special Rules for each Game and products offered here, as well as the current regulations. This agreement supersedes any previous or current agreement between the User and the Operator.

B. Acceptance of the general terms and conditions contained in the site agreement

By accepting these conditions, the user declares his interest in accessing the Site and making use of the services, games and products proposed by the operator.
Likewise, by accepting this Terms and Conditions Contract, the User declares that he or she complies with each and every one of the requirements set by the current legislation on the matter, as well as agrees to comply with any changes or modifications that may exist in the /the same.
In the case of conflict between the parties with what is established in this Contract and the Specific Rules of the Games, what is contained in the latter for each particular game will prevail. In the event of a conflict, the parties expressly submit to the jurisdiction of the courts and applicable legislation of the city of Gómez Palacio, Durango. Both for interpretation and for verification, renouncing the jurisdiction and address that may correspond to them.
The Operator maintains the right to subject access to the website or the Gaming Services to certain conditions. It may be modified, expanded or diminished at any point in this Agreement, Products and Services offered as well as the internal rules of the Games. Such Gaming Services are available to existing users with technical conditions at all times.

The maximum amount of winnings that will be paid per bet is 1,000,000.00 MXN per ticket..

C. Legal requirements and restrictions to avoid the cancellation of active accounts

We are a company incorporated under the Political Constitution of the United Mexican States and the laws that emanate from it and we have all the permissions of the law as mentioned before in the legal notice section, such is the case of the Federal Law for the Prevention and Identification of Operations with Resources of Illicit Origin, which tells us: (New Law DOF 10-17-2012). The purpose of this Law is to protect the financial system and the national economy, establishing measures and procedures to prevent and detect acts or operations that involve resources of illicit origin, through inter-institutional coordination, whose purposes are to collect useful elements to investigate and pursue the crimes of operations with resources of illicit origin, those related to the latter, the financial structures of criminal organizations and prevent the use of resources for their financing.

Only one account per person is allowed. We reserve the right to close duplicate accounts or any accounts suspected to be related, and to void any bets placed on duplicate accounts. Once the money (deposit) is entered, the user must consume at least 80% of the value of the deposit in Sports bets with a maximum odds of -130 (American format) or plays either in the casino area, sports, live casino or live betting; with the understanding that there will be no possibility of refund on the remaining balance or the difference between what was deposited and what was bet. We will consider that no mixed bets have been made (betting twice on the same team). In order to make a withdrawal; Playbros México reserves the right to cancel any withdrawal made before meeting these requirements. As well as canceling or freezing the user's account if movement or suspicious behavior is detected..

The user will not be able to withdraw any amount from their card until they have completed the minimum play requirements or wagered all the funds in their account.

If a bet is not placed in its entirety or if the details thereof are missing, we may, at our discretion, deem such bet void.

You as a customer must place your bets as an individual. Playbros has the right to reject and treat as void a series of identical bets from different customers or where customers are suspected of acting in collusion or as a syndicate will have the right to refuse payment of any winnings.

By placing a bet, you as a customer represent and warrant to us that you do not know or have any influence over and regarding the outcome of the bet. If the result is known, we can treat the bet as void.

Being regulated for the purpose of operating an online casino under the name http://playbros.mx, and having a license issued by an official regulatory institution in this case by the General Directorate of Games and Sweepstakes, the Casino can only be used in Line and/or the Website if you comply with the following internal regulations, from now on called “Internal Regulations” inscribed in the Terms and Conditions Contract as well as in the privacy policies of this company, otherwise or when The team responsible for validating, monitoring and controlling registered users and active accounts determines at its discretion that any point of these regulations has been violated or infringed, said account will be immediately canceled, without the option of reactivation on this site or any other. format that is part of this company.

There is no guarantee that there will be no delay in processing or receiving Deposits or Withdrawals.

The user acknowledges and agrees that his Player Account is not a bank account and therefore is not insured, guaranteed, sponsored or otherwise protected by any deposit or banking insurance system or by any other similar insurance system of any kind. another jurisdiction, including but not limited to your local jurisdiction. Furthermore, the Player Account does not earn interest on any of the funds in it.

The legal age determined to use the site is to be over 18 years of age and have the mental capacity to take responsibility for your own actions, which will have to be determined at the time of registration and subsequently verified from the active account by sending a official identification which can be INE, Passport or Driver's License, which will be reviewed and validated by the PLAYBROS MÉXICO validation, monitoring and control team.

Likewise, once the account is active and validated, when making a deposit or withdrawal in general, it must be made from an official payment method validated on the site, a card or bank account from a banking institution. recognized nationally and affiliated with the National Banking and Securities Commission, approved by the Ministry of Finance and Public Credit, as well as by the Central Bank of the Mexican State and the National Commission for the Defense of Users of Financial Services.
It is a requirement that, in addition to this information, the user provides to verify their data an account statement with their printed name and the interbank CLABE account number of the banking institution that represents them and which they chose as a payment method for deposit or withdrawal in general, as well as proof of address valid for no more than 3 months that corroborates your address presented on the official identification. In addition to this information, the user will have to present their contact telephone number, RFC with homoclave and their CURP and/or information required by the monitoring department, through our 24/7 customer service chat, within their PLAYBROS account. MEXICO to the validation, monitoring and control team before proceeding to cancel your account. It is the user's responsibility to request the modification and/or correction of data, to inform us of registration as well as to send us the corresponding documents that support said information. If it becomes known that a person has provided false information in the due diligence documents, that account will be canceled, even if that person has already been registered.
In all deposits or withdrawals, the operator in this case “Atracciones América S.A. of C.V.” Through its online gaming site, playbros.mx, as well as the client or user, are obliged by the Political Constitution of the United Mexican States as well as by the laws that emanate from it to pay the federal, state and, where applicable, local tax, as appropriate. the corresponding case. The user acknowledges and agrees that we are not a financial institution therefore your account is not a bank account and therefore is not insured, guaranteed, sponsored or otherwise protected by any banking or deposit insurance system. or by any other similar insurance system of any other jurisdiction, including but not limited to your local jurisdiction.
Only use of the account with a single IP address will be permitted. by address, the creation of two or more accounts from the same address is strictly prohibited unless the corresponding information is presented and the validation, monitoring and control team determines that the information is correct and truthful, although this does not exclude the department risk put emphasis on users who register this type of accounts.
Duplicity of personality or the generation of a fictitious personality is considered illegal and will be reported to the corresponding authorities, as well as any deposit that is considered suspicious or of dubious origin according to the laws that govern the company will be reported to the corresponding authorities for their correct treatment. The user may not transfer in any way and under any circumstances, their rights established in these regulations, without our prior written consent, which can be given at our sole discretion.
Apart from these Internal Regulations, the Terms and Conditions Agreement, the Privacy Policy and the Game Rules that govern this site, there are also the Game Rules which specifically cover the explanation and operation of the process of each game, service and product that the site offers, these will set the tone for using them and any user who ignores these instructions or violates any of them will be reported and their account will be canceled automatically, renouncing their rights completely and definitively. .
PLAYBROS MÉXICO reserves the right to modify the content herein at any time; Internal Regulations, the Terms and Conditions Agreement, the Privacy Policy, the Internal Procedures and the Rules of the Game, however, we will make all reasonable efforts to ensure that any significant changes in these are notified to the user through a prominent notice on these. As well as the company establishes that every time the user or client starts the software and uses any product, game or service regardless of the medium used (via the Internet or mobile devices), they register, place a bet, participate in any of the games or raffles offered or accept any prize, you accept the current version of the Internal Regulations, the Terms and Conditions Agreement, the Privacy Policy and the Game Rules, and submit to them, including any periodic revision that is carried out, which will be duly registered with the corresponding authorities. It is the client's responsibility to periodically review the Terms and Conditions Agreement, the Privacy Policy and the Game Rules to ensure that they remain in accordance with them and users are advised to check these when using the playbros.mx site.
When the validation, monitoring and control department deems it prudent in its judgment, the company reserves the right to exclude a user from participating in the entire set of its products, games and services on the playbros.mx website, without having to explain the reasons for such exclusion, as well as reserves the right to limit any bet made by any bettor, whether in sports, live, virtual, slots, live casino or casino. Only bets placed through the website or by telephone are accepted. It is the users' responsibility to verify that the data of their bets and services are correct. Once the bets, products or services have been placed and their acceptance has been confirmed, no cancellations or modifications can be made to them.
The user understands that at the time of registration that by using our games, products and services, he or she may lose money and accepts full responsibility for such losses as well as its responsibility to ensure compliance with applicable local, state or federal laws according to our aforementioned legal notice. Therefore, the user will not commit any act or adopt any conduct that is or could be expected to damage the reputation of the company or the reputation of our software providers or any other provider of games, products and services related to PLAYBROS MÉXICO. The user is fully responsible for the damage to officers, directors, employees, agents, contractors and suppliers (including without limitation the Software Provider) of PLAYBROS MÉXICO and for any of all losses, costs, expenses, claims, demands, liabilities that bear any damages (including legal expenses), however caused, that may arise as a result of your connection to or access to and use of the playbros.mx website or by any other person using your username and password; or your failure to comply with any of the terms and provisions of the Internal Regulations, the Terms and Conditions Agreement, the Privacy Policy and the Game Rules.
These Internal Regulations in turn cover all the information provided in an exposed and internal manner, as well as all the documents, annexes, manuals, policies and procedures that are found and that are part of the playbros.mx site and in the same way everything that makes up the company Atracciones América S.A. of C.V.
It is mandatory for the user to establish limits in their profile at the time of registration, since based on this the responsible gaming and prevention of fraud and money laundering policies will be regulated by the validation, monitoring and control team. on the site playbros.mx
The user is aware that at the time of creating their account, it is their responsibility that any transaction made (deposit/withdrawal) is from the SAME account or card in the name of the PLAYBROS account holder. If the Playbros validation, monitoring and control team requires it, additional documentation will be requested to verify that the information is authentic.
Only the registration of new accounts with trusted email domains is allowed, for example: @gmail, @hotmail, @yahoo, etc. or business domains. PLAYBROS does not support emails with temporary and anonymous domains. Playbros México reserves the right to cancel any withdrawal made, as well as cancel or freeze the account of the user who does not meet this requirement.

Territorial limitation

Some legal jurisdictions have not treated online gambling legally and others have made online gambling illegal. Therefore, playbros.mx will only accept Mexican players duly identified through official documents which will use the Mexican peso as the official currency. We make no representations or warranties regarding the legality or otherwise of other jurisdictions:

Access and use of the Online Casino and/or the Website.
Make Deposits at the Online Casino and receive any winnings, under any Applicable Laws.

We do not want anyone to play on the Online Casino and/or the Website where such use is illegal. The existence of the Online Casino and/or the Website does not establish an offer or invitation to use the Online Casino in any territory where its use is illegal. Use of the Online Casino is void where prohibited by law and any winnings from such use will be void. You assume full responsibility for determining whether use of the Online Casino is legal under existing laws. Please contact an attorney in the jurisdiction if you have any concerns about the legality of your access and use of the Online Casino and/or the Website, or your making deposits at the Online Casino and receiving any benefits therefrom under the Applicable Laws.

E. Policy to ensure that minors do not participate in the playbros.mx site

As part of our internal policy and procedure for the prevention, detection and treatment of gambling in minors, as a socially responsible company we establish the most specialized criteria and procedures in the evaluation, validation and monitoring of our users through the established validation process. explicitly in the Internal Procedures Manual. Any user who is not validated by our expert team within a period of no more than 48 hours will have their account immediately cancelled. At the moment in which it is detected that the user is a minor, the definitive cancellation of his or her account will be immediately carried out and, in the case of minors, it will be made available to their legal guardians and, if deemed necessary, notification will be given to the authorities. corresponding in the matter.

F. Computer infrastructure, technological and computer security system and technical support

Through our Privacy Policy section we explain in detail the security certificates that our platform has, which makes it competitive with international platforms and in terms of infrastructure and technological and computer security makes it inviolable due to its structure. , which was designed and is created strategically to work 24 hours a day, 365 days a year with data processing encrypted in binary coding which is supported by 3 servers distributed in 3 different countries that at the time of closing the cycle of the information of each of the processes and in each of the transactions made through our platform used on the playbros.mx site makes it impenetrable and therefore the most efficient at an international level. Once the cycle concludes as a complementary step to this process and to confirm once again that the cycle has been closed correctly, all the information arrives and is stored on our server in Mexico, where using the best physical and human technology it is given. the accounting and legal processing corresponding to the information collected. This entire process is created in seconds so the distribution and operation does not make our platform slow or susceptible, but, on the contrary, it is currently compatible with the standards of technology and information systems companies such as: Amazon, Financial Institutions, among others. Due to the dynamics that follow the cycle of information processing and transactions, we have specialized human capital in each area that follows the course of the processing, in this case our main technicians are located in Finland, India, Curacao, Malta, Switzerland , United States and Mexico. Where the most sophisticated procedures and support techniques are followed internationally and therefore provide world-class maintenance to our platform used in Mexico.

G. Fraud and anti-money laundering management, protection and shielding of our platform and the accounts of our users

With the firm purpose of being the number one company in Mexico in capturing bets via the internet, we strictly adhere to our regulations and policies that go hand in hand with the legality applied in Mexico and that at the same time uses international standards in its processes, for this reason according to the new law on Prevention and Identification of Operations with Resources of Illicit Origin and our Anti-fraud policy, in the Internal Procedures Manual section the protection and the shielding of our platform and our users' accounts against any type of threat, whether security, financial or gambling addiction, these being the three main axes in which our specialized validation, monitoring and control team, as well as risks, focus. They focus on their daily tasks as their main objective.

The fullest criminal and contractual sanctions will be sought against any Client involved in fraud or document falsification. PLAYBROS may withhold payment from any user who is alleged or suspected of fraud in accordance with the provisions of the Penal Code of the State of Durango.

The user shall indemnify and be responsible for paying all costs, expenses or losses suffered or incurred by PLAYBROS (including any loss, direct, indirect or consequential, loss of profit and loss of reputation) arising directly or indirectly from customer fraud, dishonesty or criminal act.

Customer will forfeit any funds resulting from fraudulent, illegal or similar conduct.

H. Procedure for the payment of prizes

In accordance with the legal regulations of Mexico and based on a study issued by a validated Institution for the issuance of bonds, our company Atracciones América S.A. of C.V. In order to provide security to our users, we have a bond issued and backed by a nationally recognized Financial and Insurance Institution for the payment of each and every one of our users' transactions as long as they comply with the site's internal policies. previously established playbros.mx. The player's maximum daily withdrawal amount will be $50,000.00 and $250,000.00 per week. Withdrawals made for the first time may take 24 to 72 hours to be released as the system needs to validate that the withdrawal account matches the name of the Playbros account holder. The account must be validated and the deposit and withdrawal data match those stored in the system. Playbros México reserves the right to withhold any withdrawal without prior notice. The actions not allowed within the Playbros casino are depositing and making a withdrawal without any prior bet or play. You agree that PLAYBROS reserves the right to withhold any withdrawal, in the event that we believe or suspect that you may be involved or have been involved in fraudulent, collusive, illegal activities, irregular betting or if we are concerned about the operation of the customer's account. or the withdrawal request. In such cases, we may commence and/or participate and/or assist in any investigation into such circumstances, and you agree to assist and cooperate with any investigation. TAXES: It is the customer's responsibility to review and confirm their banking information; Once the transfer has been made, the use or destination of the Playbros profits is not the company's responsibility. By provision of Article 138 of the LISR, there is the obligation to withhold 1% of Paid Prizes, which will be automatically deducted from the player's balance. The maximum winning amount per bet is $1,000,000.00 MXN pesos per ticket, in case our system mistakenly allows the entry of bets with a maximum winning amount greater than the established limit. PLAYBROS reserves the right to eliminate excess profits from these.

J. Player safety and responsibilities

PLAYBROS MÉXICO is committed to the safety of our users, which is why as part of the Terms and Conditions Contract at the time of registration, the user must comply with the following statutes that are part of their responsibility as a user:

Keep your username and password private and do not disclose this information to anyone.
It is the user's responsibility to ensure that he or she understands the rules and procedures for playing games at the Online Casino and the use of online games in general, before participating in these types of games.
You are responsible for all movements and transactions in your user account. Each individual who identifies himself by entering his correct username and password is taken by us to be You, and all transactions where the username and password are entered correctly will be considered legal. We are not responsible for third party access to your player account and in no event will we be liable for any loss suffered by you as a result of the misuse of your username and password by any individual or any inconsiderate access to your player account. All data entered into your account, both for deposit and withdrawal, is the responsibility of the player himself, and must be correct. Otherwise, playbros.mx is not responsible for the data entered since no modification can be made. All transactions carried out within our platform are under the responsibility of the users, as well as the data entered to carry out said transactions, deposits and withdrawals (references, amounts, number of accounts, number of agreements, wire accounts). PLAYBROS is not responsible for this. kind of inconveniences. If the above occurs, the user must contact the corresponding banking institution to determine the solution to their case. The user is responsible for keeping their ticket for any deposit or withdrawal clarification.
You will not enter, access or attempt to enter or access, or otherwise violate our security. If you have attempted or attempt to enter, access or otherwise violate our security or the Software, we will have the right to terminate your access to our playbros.mx site and/or block your account with immediate effect, and we reserve the right to inform the relevant authorities. .
We will only handle your personal information with your consent or as established in our Privacy Policy.
If Playbros' validation, monitoring and control team requires it, additional documentation will be requested to verify that the information is authentic. With an indefinite time in the account validation process.
We have the right, in certain circumstances, to disclose certain details to the relevant authorities, if this is necessary under applicable law or by any government authority or regulatory bodies, to the extent provided by law.
It is your commitment to certify that you understand the rules and procedures of the games as well as the Terms and Conditions Agreement and all manuals and internal rules previously established on our playbros.mx site, before participating in said games and on the site.
You are solely responsible for all taxes, fees and other costs incidental and derived from any profits resulting from the use of the playbros.mx site. You release us and are responsible for replacing any costs, expenses or damages that may be caused to us as a result of any claim or demand made by any governmental or other authority, with respect to withholding obligations or similar obligations that may be submitted in connection with the processing of withdrawal requests.
You acknowledge and understand that there are certain terms and conditions regarding promotions and special offers, and others on this playbros.mx site. These conditions are given in the form of bonuses, or delivered to you personally, as appropriate. In the event of a conflict between provisions such as promotions and special offers and the provisions of this Agreement, the provisions of these promotions and special offers shall prevail.
For the avoidance of doubt, it will be found that the services of a Payment Service Provider shall be subject to the terms and conditions prescribed by such Payment Service Provider. This, however, does not cancel your obligations to us under this contract.
The user is solely responsible for the supply and maintenance of all computer devices and telecommunications networks and internet access services that are required to be used in order to access our playbros.mx site.
We are not responsible in any way for any loss caused to you as a user by the Internet or any telecommunications service provider who have been manipulated to access our playbros.mx site.
You acknowledge that our Nationally and Internationally certified random number producer will establish the results of the games on the playbros.mx site, and will agree the results of these matches. Furthermore, you agree that in the event of a disagreement between the result displayed by the Software and the game server, the result displayed on the game server will prevail, and you acknowledge and agree that our records will be the final authority to determine the terms. and circumstances of your participation in online casino games and the results of this participation.
You will not commit any act or engage in any conduct that may damage our reputation and that of our software provider or any other related service.
That the Details of the debit/credit card that you provided to us during your registration are those of the account holder and the card has not been reported as lost or stolen.
You are not one of our officers, directors, employees, consultants or agents, or any of our affiliates or subsidiaries, suppliers or vendors, and you are not related to any of them (for purposes of this paragraph, the term "relative" means spouse, father, mother, child or brother); If you do not comply with this restriction, one of the actions taken against you is that you are not entitled to any of your benefits obtained from your prizes. You have not previously registered an account with us or with any online gambling operator that was suspended or canceled either by us or any other online gambling operator, and had in the past, against charges of any amount of money from a player account; In opening the player account, do not give any information or make any statement that is false, mistaken, biased or lying.
The user is aware that at the time of creating their account, it is their responsibility that any transaction made (deposit/withdrawal) is from the SAME account or card in the name of the PLAYBROS account holder. All data entered into your account, both for deposit and withdrawal, are under the responsibility of the player himself, and must be correct. Otherwise, playbros.mx is not responsible for data entered or invalid transactions, since it cannot be done any modification. If the Playbros validation, monitoring and control team requires it, additional documentation will be requested to verify that the information is authentic.
If it is confirmed that the information entered by your user into the platform is unrelated, that is, it belongs to a third party, your bets and prizes derived from deposits made with third-party bank accounts will be considered VOID, and your money will also be frozen. In addition to initiating a more exhaustive internal investigation process, if the user requests the withdrawal of their prizes from another person's account, their account will be frozen and this act will be considered FRAUDULENT behavior because it is not allowed on the platform, in terms of Counter charges made by any user will automatically have their account frozen and, as a result of an internal investigation, it will be decided whether or not the conduct was FRAUDULENT. If it is found to be fraudulent, the user will lose their account as well as the funds in it. . It should be noted that their closure will be DEFINITIVE.
In certain circumstances, we may need to freeze the funds in your account such that such resources will not be available for you to play or make any moves, this will be done when we have reason to believe that your account may be being used with FRAUDULENT purposes, such as money laundering or in a manner that jeopardizes the integrity of the sports or events on which we offer betting markets, until our investigations have been completed and until we are satisfied that the cause of our concerns no longer exists, you can continue to freeze the account or choose to cancel it. We may also freeze or close your account at our discretion if we believe that you are involved in collusion, match-fixing or cheating of any kind or if we have reason to believe that you are under 18 years of age or in a jurisdiction (or citizen of a jurisdiction) that makes the provision of our products or services to you or your use of them unlawful. In that case we reserve the right to provide such customer data and transaction history to any competent authority in order to assist with a proper investigation.
It is important to note that our payment processors will only be able to reverse the credit made to the user's account, when they prove that the charge was made under the established rules, for which it will be necessary for them to issue official documents that our processors request from us (Account statement and/or status of movements) that contains evidence of the authentication factors used for operations, PLAYBROS depending on the response time of the corresponding processors and banks.
In the event that we believe or suspect that you may be involved or have been involved in fraudulent, collusive, illegal activities, irregular bets or if we are concerned about the operation of the client's account as well as if modification of data entered in your record is detected. (Name, date of birth, address, email or telephone number, etc.) without a prior request on the platform. Playbros México reserves the right to close or freeze an account, as well as withhold any withdrawal without prior notice, including also your bets and prizes derived from promotions or deposits.
An internal and exhaustive investigation process will be initiated and it will be decided whether or not the conduct was FRAUDULENT. If it is found to be fraudulent, the user will lose their account as well as the funds in it. It should be noted that their closure will be DEFINITIVE and irrevocable.

K. Rules of the game

For PLAYBROS MÉXICO as a responsible company, it is essential that our users perfectly understand each and every one of the rules established for our products, games and services. That is why we have dedicated an entire section within our playbros.mx site for the Game Rules, which the user, before registering through the Terms and Conditions Contract, is obliged to read, understand and accept them. Below is the internal regulation for the Game Rules included in this Terms and Conditions Agreement: It is the user's responsibility to ensure that the details of any bet or similar transaction they make using the Services are correct as follows:

We may, at our discretion (and provided that neither you nor we take an unfair advantage), choose to accept a bet even though the relevant event has started. With respect to gambling, the relevant Game Rules and Gameplay section should indicate the point at which we no longer accept bets.
If the user has doubts as to whether a transaction has been accepted correctly, they should contact Customer support in the Contact Us section. Your transaction history can be accessed by the user by clicking on your account on our playbros.mx, or through our Support staff.
All calls and chats are recorded for information and security reasons.
PLAYBROS MÉXICO reserves the right to withhold payments and declare bets on an event void if we have evidence that the following has occurred:
The integrity of the event has been called into question.
The price or fund has been manipulated.
Fraud has occurred in a match.
Or depending on the outcome of any subsequent investigation, where there is evidence that a series of bets, each containing the same selection(s), have been placed by or for the same person or syndicate of persons.

In order to use the Services, you must deposit funds into your Playbros account from a bank account or source that you own. You can then use these funds to place bets or participate in games. You can find more information on how to deposit, withdraw and transfer funds on the Deposits page in the Help section of the Website to our support services. In the event that you use a payment method that you are not the owner of, we reserve the right to invalidate any deposit that has been made to the account (as well as to cancel any profits obtained using said deposit), until we have completed the payment. successful the relevant checks.

Any Deposit requested by the user is irreversible and non-refundable.

Evidence of the above may be based on the size, volume or pattern of bets placed on playbros.mx through any of our betting channels. The decision taken by the relevant board of directors of the sports section concerned (if there is one) will be conclusive. If any user owes playbros.mx money for any reason, we have the right to take that into account before making any payment to that customer.
In the event that any odds have been shown to be obviously incorrect or have been miscalculated, we reserve the right to void such bets.
This includes differences greater than 100% of the payment compared to the market average.

You are deemed to have read, understood and agreed to our site rules by opening an account.

playbros.mx reserves the right to reject all or any bet requested for any reason.

playbros.mx reserves the right to modify any of our published rules at any time.

Before placing a bet, it is the responsibility of the account holder to be fully aware of all the rules that relate to that bet.

Regardless of whether the account holder has read the rules or not, placing a bet means acceptance of all the rules that relate to that bet.

playbros.mx will always endeavor to ensure complete accuracy in relation to advertisements, publication and broadcast of prices or any betting information. Therefore playbros.mx cannot accept any responsibility for any errors and reserves the right to correct any such errors. If a bet is accepted in error and confirmed by our system, it will be considered and corrected to the correct price, betting terms or conditions or it will be canceled and the funds will be returned to the player's account. If a bet is accepted in error and is placed on a live event, for settlement purposes, any multiple bets placed on individual bets are calculated as separate bets.

If a tie occurs in any sporting event, the player's participation will be divided by the total number of teams that are involved in the tie. The bet amount is reduced and will then be used to calculate the bet of players with full odds. The rest of the gambling bet amount is lost.

L. Our rights

We reserve the right, at its sole discretion, to: Refusal to register a candidate for registration on the playbros.mx site Refusal to accept any bet on the playbros.mx site, as well as suspend, delete, modify or add any game or tournament. We have the right to ask questions about you, including credit checks from third party credit and financial institutions, based on the information provided. In the event of any dispute relating to BETS, WINNINGS, DEPOSITS, WITHDRAWALS OR DOCUMENTS UPLOADED TO YOUR ACCOUNT our decision will be final and binding.

At any time, we may provide certain personal information about you to third parties in accordance with our Privacy Policy. In the event that fraud or activity is suspected or if any of your payments are charged back, and in the event of suspicion that the card account in any of the products, games and services in real time, we reserve the right to retain any amount from your account, and if deemed necessary, initiate any procedure to claim payments due from you. We will have the right to withhold or reduce or change any amount of payments or winnings or modify any policy if we become suspicious that you are abusing or attempting to abuse any of the following ways: the Bonuses; other promotions; or the policy or rules determined with respect to an existing game or a specific new game. It is clarified that we may determine that such abuse has taken place even if your activity on our playbros.mx site, alone, is not abusive, but your activities at other online casinos in addition to our playbros.mx site, taken together, constitute such abuse of our bonuses, promotions, policies or rules. We may, at any time, amend any positive balance in your user account against any sum incurred by you from us.

In the event that we suspect fraud or fraudulent activity on the part of the customer or if any of your payments are against charge, we will have the right to retain any sum from your account, and if we consider it necessary, to initiate any legal proceedings to collect any payments due from you.

Notwithstanding any express or implied statement inconsistent with this Agreement, we may, at any time, without prior notice and without prejudice to our rights under this Agreement, terminate your use of your account if you are suspected of being in breach. of any of the terms and conditions of this Agreement; that may be involved or have been involved in fraudulent, illegal or improper activities, including, without limitation, any violation of the applicable terms and conditions, money laundering; or is otherwise acting illegally. Notwithstanding any express or implied statement to the contrary in this Agreement, under no obligation and under no circumstances will refund or any of the funds in your account be given.

We will have the right to withhold or reduce or change any winning amount or modify any policy if we suspect that you are abusing or attempting to abuse bonuses or other promotions; or the policy and regulations determined in relation to a specific particular event.

Playbros reserves the right to withdraw/deduct balance from the user's account if it was not generated by any winnings from bets made with a real money deposit from the user's bank account.

We are only obliged to pay profits that have actually been earned in accordance with our Terms and Conditions.

M. Limitation of liability of Playbros Mexico

We are limited to liability for any errors made due to incorrect information entered by the user, fraud, deception or misrepresentation made by the user. Our decision not to accept late deposits or to retain a Withdrawal for the purposes of carrying out the corresponding identity verification procedures by our validation, monitoring and control team. The use of the account by the user for purposes that may be considered illegal under applicable laws in Mexico and any transaction in the user's account. Any closure or blocking of your account, including the payment of damages, which the user expressly waives. Any unauthorized interception or use of data relating to you or your user account.

The inability to use or access the playbros.mx site for any reason. Any act or operation carried out by a person using their username and password. Any cause over which we have no direct control, including problems related to hardware or software (including computer viruses and, including Software), data transmission systems, telephone or other, or Internet service providers. the loss of any transaction caused by the loss or malfunction of any communications device used by you or any information transmission entity between you and us or any other company, such as payment methods or other providers affiliated with PLAYBROS MEXICO.

M. Changes in the terms and conditions agreement, privacy policy, internal regulations, rules of the game and manual of internal procedures

Any change will take effect from the specified date on which the Terms and Conditions Contract, Privacy Policy, Internal Regulations, Game Rules and Manual of Internal Procedures for use of the playbros.mx site are updated. It is important for the user, therefore, to review from time to time and check any updated version of the Terms and Conditions Agreement, Privacy Policy, Internal Regulations, Game Rules and Internal Procedures Manual of the playbros.mx site. The user is solely responsible for knowledge of these updates and changes.

If the user enters and continues to use the playbros.mx site, after the changes have been updated, the user automatically agrees to be bound by them, regardless of whether or not he has read, or is aware of them or not. If the user does not agree to be bound by the changes, they may no longer continue to use the playbros.mx site thereafter.

N. Closed and inactive accounts

The account will be considered inactive if the user has not logged into his or her account for a period of 180 (one hundred and eighty) days. If the user has not logged into their account for a period of 12 (twelve) months, it will be canceled and in which case PLAYBROS MÉXICO will remit the balance of this account (after deduction of the charges referred to in this section ) to user. PLAYBROS may deduct an amount up to the Inactive Account Fee from your account balance beginning on the last day of the grace period, and every (thirty) 30 days thereafter in accordance with the Inactive Account Fee Schedule. If it is not possible to contact the client by any means by which it was previously validated at the time, all of the client's funds will be seized and confiscated.

Playbros may deduct the maintenance fee for an inactive account if your account is reactivated by making any bet or as soon as your account is requested to be closed.

The price per Inactive Account is $100MXN.

All rates and charges are subject to change from time to time.

Regardless of the time, the user may contact the Company in the Contact Us section to make a request to reopen their account and/or return their balance, which will be at the discretion of PLAYBROS MÉXICO whether or not to proceed with this request. The user may close their account at any time they wish, by contacting us through the Contact Us Section, or automatically through the time they established when registering and registering in the Limits section within their profile. the time limits of your account.

O. Promotions

At the time you activated your promotion you accepted the terms and conditions which were personally sent to your user.

Complaints

If you have any reason to complain about anything that has happened as a result of your betting dealings, you must notify us by contacting Customer Service. We will deal with your complaint as soon as we reasonably can and will, where necessary, request appropriate evidence for the purposes of resolving your complaint.

Complaints will be addressed by customer services within 2 weeks of the event betting occurring.

In relation to all complaints, PLAYBROS reserves the right to record all telephone and email communications with the user and any other person. In the event of a dispute as to the content of such communications, reference will be made to such records and to our transaction database which, in the absence of any evidence to the contrary, will be decisive.

We will proceed to a condition of your agreement with the company that complaints are and remain confidential, while a resolution is sought.

The user agrees that he will not disclose the existence, nature or details of any complaint with any third party. If you do so, it will be considered a violation of the Terms and Conditions and PLAYBROS will no longer be responsible for continuing to seek a solution to your complaint and we will have the right to freeze or, where appropriate, close the account.

Playbros adheres to strict control of rejections, folios and counter charges in order to be able to make the corresponding claim on time. From the day the user receives the settlement, they have 72 hours to make any type of claim.