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Privacy Policy

Security

PLAYBROS MEXICO honors your Privacy and protects it.

PLAYBROS MEXICO has used appropriate security policies, rules and advanced procedural techniques to protect and safeguard user information from unauthorized access, use or dishonest disclosure, unapproved changes, modifications, unlawful deletions or loss.

Each of the members and staff of playbros.mx are obliged to maintain strict confidentiality of user information under rigorous procedures and thus safeguard your information.

The company, through its playbros.mx site, uses various methods to guarantee the confidentiality of its clients' information, such as transmitting information that uses encryption technology and once stored on our servers, it is kept securely thanks to its high level of data protection available today.

For questions or concerns regarding privacy and data protection, you can contact our customer service, in the Contact Us section, which is available 24 hours a day, 7 days a week.

PLAYBROS MEXICO USA SSL Security

PLAYBROS MEXICO is protected by the best and strongest security platform. Our SSL (Secure Encryption Layer) uses 256-bit encryption. This technology encrypts all personal data transferred between you and PLAYBROS MEXICO. We work hard to provide 24 hours a day, 365 days a year with internationally recognized secure platform providers as discussed in the Terms and Conditions Agreement section to create the most secure environment within the playbros.mx site, where the user You can enjoy all our products, games and services as long as you log into your account calmly.

What is an SSL Certificate?

An SSL certificate serves to provide security to the visitor on a web page, a way to tell your clients that the site is authentic, real and trustworthy to enter personal data. The acronym SSL responds to the terms in English (Secure Socket Layer), which is a security protocol that ensures that your data travels completely and securely, that is, the transmission of data between a server and a web user, and in feedback, it is fully encrypted or encrypted.

The fact that the data travels encrypted, we mean that mathematical algorithms and a system of keys are used that are only identified between the person browsing and the server. By having a reliable SSL certificate, our data is encrypted, at which point we can ensure that no one can read its content.

All this leads us to understand that the technology provided by an SSL certificate is the secure transmission of information over the Internet, and thus confirm that the data is free of unwanted persons. In order to use an SSL certificate on a web page, it is vitally important that the Internet server that was hired supports SSL, as is the case with PLAYBROS MEXICO through the playbros.mx site.

We are in the information age, the user or client needs to trust the transactions carried out over the Internet, the SSL certificate ensures that the data is sent to the correct server. An SSL certificate is a technology that provides you with a great online security solution, it helps us ensure customers that the site they are visiting is secure; from a simple visit, make purchases or log in.

An SSL certificate implements the preferred web security model; it contains digital keys that protect the integrity of your data when sending and receiving. Servers that run SSL create a uniquely encrypted path for private sessions over the Internet; the server's public key is accessible to anyone. That's why they use a public key and a private key: The public key is to encrypt the information, the private key is to decrypt it.

By choosing an SSL certificate you are making the best decision in terms of data protection.

What information do we collect?

In order to comply with the standards established by law as we are a company attached to the Political Constitution of the United Mexican States and the laws that emanate from it, in this specific section we make reference to the Federal Law on Protection of Personal Data Held by Individuals as well as the Federal Law for the Prevention and Identification of Operations with Resources of Illicit Origin, therefore we collect the following personal information, apart from that which according to the Terms and Conditions Contract and other Internal Policies and Regulations we may later obtain to request from site users: playbros.mx:

The information required may include, but not limited to, the following documents:

  • Full name*

  • Birthdate*

  • Sex*

  • Complete address*

  • •Phone
    •Occupation
    •RFC
    •CURP*

  • Interbank Clabe*

  • Credit or debit card*

  • Email address

  • As well as an official document that proves the above.

What use does personal information have?

To carry out the purposes contemplated in this privacy notice, we will collect the following categories of personal data: (a) Identification; (b) contact; (c) physical characteristics; and (d) patrimonial.

Purposes of the processing of the personal data collected.
Personal data is collected for the following primary and secondary purposes:

  • Primary. - Purposes that give rise to and are necessary for the legal relationship between the user and PLAYBROS MEXICO, AS WELL AS THE AUTHENTICITY OF THE ACCOUNT.
    • Payment methods.

  • Secondary. - Different purposes that do not give rise to the legal relationship between the user and PLAYBROS MEXICO, but that are nevertheless of utmost importance and usefulness for:
    • Surveys.
    • Offering promotions and services via email.
    • Marketing and commercial advertising.
    • Informative regarding special events.

The above secondary purposes may be offered and informed by any means of contact that the user has entered at the time of registering their account such as: email, cell phone number via SMS message and phone call, also including push notifications through the Mobile App.

Same as we process for the following general purposes:

  • Comply with the official regulations established by the Political Constitution of the United Mexican States as well as the internal client validation processes and the internal policies of the Terms and Conditions Contract, Privacy Policy, Internal Regulations, Rules of the Game and Procedures Manual Internal site use playbros.mx. as well as all changes that may arise from time to time.

  • Monitoring of all movements that occur within the playbros.mx site, as well as each and every one of the transactions carried out by each user who uses our platform with all the necessary detail to clarify any doubts that may arise. to generate.

  • Offer the best customer service in Mexico and fully comply with the responsibility of prevention, detection and treatment of gambling addiction in Mexico.

  • Ensure we comply with all our regulatory responsibilities by law by verifying and validating the accuracy of any information received;

  • Carry out studies for marketing campaigns;

  • Offer our users all the information and support about our products and services;

  • Marketing of our products and services or those offered.

  • Maintain any of the purposes specifically indicated at the time the user provides us with personal information.

User acceptance of our privacy policies

PLAYBROS MEXICO and its suppliers may request and/or collect through the playbros.mx site, or by any other means, personal data of users for commercial use, disclosure and/or storage by any means for the aforementioned purposes..

PLAYBROS MEXICO and its suppliers and/or any third party that intervenes in any phase of the processing of personal data will maintain confidentiality with respect to them when they have such a character, in accordance with the legal provisions applicable in Mexico.

The entry and/or registration of personal data implies the full and unreserved consent of the users for the processing of their personal data, in accordance with the Privacy Policy.

The user has the possibility to cancel at any time the sending of promotions and other emails sent by PLAYBROS MEXICO for advertising purposes.

PLAYBROS MEXICO and its suppliers may disclose and/or transfer the personal data provided by the user to third parties, including without limitation affiliated companies as well as suppliers and/or business partners for the purposes of verifying bank details, balance transactions and promotions; These are obliged to comply with the provisions of this Privacy Policy.

The user agrees with the fact that the personal data that come to the knowledge of PLAYBROS MEXICO and its suppliers within the framework of the realization of our products, games and services are registered and processed within the computer system of the playbros.mx site.

Refusal to the processing of personal data for secondary purposes.

In the event that the user does not want personal data to be processed for the secondary purposes mentioned, or any of them, they can deny their consent from this moment by sending their request to our official privacy team or through the Contact Us section, who will will indicate the procedure to follow to exercise your right. Your refusal in this regard may not be a reason for us to deny you the services and products that you request or contract with us.

When we obtain personal data indirectly, you will have a period of (05) five business days to express your refusal to process personal data for secondary purposes. If you do not do so, it will be understood that you consent to the processing of personal data for these purposes, without prejudice to the fact that you subsequently decide to exercise your rights of revocation or opposition in the manner indicated in the sections of this Privacy Policy.

Transfer of personal data.

For the fulfillment of the primary purposes indicated in this Privacy Policy, personal data may be transferred to the following natural or legal persons, without their consent being legally required in terms of article 37 of the Federal Law on Protection of Personal Data. in the Possession of Private Parties:

  • International companies with which we have commercial deals and agreements or some other international organization, with the purpose of providing you with the entertainment service.

  • Companies with which we have a contract concluded or to be concluded, that is of interest to you and whose purpose is to provide you with services, as long as you decide to hire their services.

  • Authorities, in order to comply with the corresponding legal provisions, as well as to clarify incidents or exercise any right.
    Likewise, personal identification and contact data may be transferred to the following legal entities, in which cases we do require your consent:

  • Authorities, in order to comply with the corresponding legal provisions, as well as to clarify incidents or exercise any right.
    Likewise, personal identification and contact data may be transferred to the following legal entities, in which cases we do require your consent:
    •Companies with commercial activities.- For the purpose of future commercial projects and sale of products or services. Companies with marketing and advertising activities.- With the purpose of carrying out studies, market surveys and disseminating advertising in travel and destinations.

  • •Companies with financial activities.- With the purpose of offering you products and services
    • Companies with promotional activities.- With the purpose of making you aware of promotions on trips, destinations and tickets.

If the user does not express his/her refusal for us to carry out this transfer(s), we will understand that he/she has given us his/her consent.
The refusal can be expressed from this moment by sending an email to our official privacy team or through our Contact Us section, who will indicate the procedure to follow to exercise your right.

ARCO rights

Under the terms of the Federal Law on Protection of Personal Data Held by Private Parties and its Regulations, the user has the right to know what personal data we have about him, what we use it for and the conditions of use we give it (Access). Likewise, it is his right to request the correction of his personal information if it is outdated, inaccurate or incomplete (Rectification); that we delete it from our records or databases when we consider that it is not being used appropriately (Cancellation); as well as oppose the use of your personal data for specific purposes (Opposition). These rights are known as ARCO rights.

To exercise any of the ARCO rights, the user must submit the respective request through an email addressed to our official privacy team or through our Contact Us section, who will inform you about the procedure and requirements for the exercise of those rights. rights, response times, the way in which we will make your right effective, and will address any questions, complaints or comments you may have in this regard.

Mechanisms and procedures to revoke your consent

Under the terms of the Federal Law on Protection of Personal Data Held by Private Parties and its Regulations, the user may revoke the consent that may have been granted to us. However, it is important that you keep in mind that not in all cases your request will be appropriate or we will be able to terminate the use immediately, since it is possible that due to some legal obligation we will need to continue processing your personal data.

To revoke your consent you must submit your request through an email addressed to our official privacy team or through our Contact Us section, who will inform you about the procedure and requirements for the exercise of this right, response times, how that we will make your right effective, and will address any questions, complaints or comments you may have in this regard.

Options available to the owner to limit the use or disclosure of personal data

In addition to the procedure and exercise of the rights contemplated in the sections of this Privacy Policy, the user can limit the use or disclosure of personal data in the following ways:

  • For marketing and advertising purposes, you can express your refusal by checking the “I do not wish to receive emails” box, which is located at the bottom of the emails we send you.

  • Likewise, you can send an email to our privacy officer requesting your registration on the “playbros.mx Advertising Exclusion List”, so that we do not use your personal information for promotional, advertising or marketing purposes.

Use of cookies and web beakons.

Hacemos de su conocimiento que contamos con tecnologías electrónicas (cookies y web beacons), que nos permiten recabar datos de su actividad de manera electrónica y simultánea al tiempo que usted hace contacto con nosotros a través de nuestra página de internet: playbros.mx
Los datos que recabamos son los siguientes:

  • Information about the type of browser you use.

  • Information about the schedule and time spent on our page.

  • Sections consulted on our page.

  • Information about the pages you visited before entering: playbros.mx

  • Information about the pages you visited after entering: playbros.mx

  • Your IP address
    The data collected is not necessary to comply with the primary obligations indicated in this Privacy Policy, however, it is of utmost importance and useful to fulfill the following purposes:

  • Send information to your email related to our services, promotions and events.*

  • Send advertising related to your tastes and preferences.*

  • Offer you new products.
    The data collected will be for the exclusive use of playbros.mx, therefore said data will not be subject to national or international transfers.
    At any time the user can disable the use of these technologies.*

  • You can consult this procedure at:
    Internet Explorer (Windows)
    Firefox
    Google Chrome
    Opera
    Safari on Mac

Modifications to this privacy notice

We reserve the right to make, at any time, modifications or updates to this Privacy Policy in response to legislative developments, internal policies or new requirements for the provision or offering of our services or products. The updated version will be available to the public through of the following means:

  • On our website playbros.mx, which we suggest you visit frequently.

  • In advertisements and advertising products.

  • We can send it to the last email address you provided us..

  • The procedure in relation to notification via Internet is as follows:*

  • Enter our website playbros.mx. If there are modifications or updates to this privacy notice, there will be a notification letting you know.

  • Access the privacy notice link.

  • There you will find the current version with the date of the most recent update.

Improper processing of personal data

If the user considers that his or her right to the protection of personal data has been harmed by any conduct or omission on our part, or presumes any violation of the provisions set forth in the Federal Law on Protection of Personal Data Held by Private Parties, his or her Regulations and other applicable regulations, you may file your disagreement or complaint with the National Institute of Transparency, Access to Information and Protection of Personal Data (INAI). For more information, we suggest you visit its official website www.inai.org.mx.

Jurisdiction

In the event of a conflict, the parties expressly submit to the jurisdiction of the courts and applicable legislation of the city of Gómez Palacio, Durango. Both for interpretation and for verification, renouncing the jurisdiction and address that may correspond to them.

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