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Sports Rules

Common rules

For PLAYBROS MEXICO, as a responsible company, it is essential that our users fully understand each and every rule established for our products, games, and services. For this reason, we have created an entire section within our website, www.playbros.mx, for the Rules of Play, which the user is required to read, understand, and accept before registering through the Terms and Conditions Agreement. Below is the internal regulation for the Rules of Play included in this Terms and Conditions Agreement. It is the user's responsibility to ensure that the details of any bet or similar transaction made using the Services are correct as follows:

  • a. When using remote betting, the bet will be read to the user and the user will be asked to confirm that it is correct to our telephone agent; and

  • b. When using chat, the bet will be confirmed to the user through the chat screen and the user will be asked to confirm that it is correct to our support service agent at soporte@playbros.mx.

  • c. We do not accept any transaction until the user has given us timely confirmation (or until it has been accepted by us). Once a transaction has been accepted by us, you may not cancel the transaction unless we agree.

  • d. If the user is making a remote betting transaction and the relevant phone connection is unexpectedly cut off, we will still place the bet if: (a) your instructions are clear to us, (b) the bet details were provided before we stopped accepting bets on the relevant event, and (c) the bet is acceptable to us in the ordinary course of business. If any telephone disconnection occurs, you should immediately contact our customer support team in the Contact Us section to confirm whether your bet has been placed.

  • e. We may, at our discretion (provided neither you nor we gain an unfair advantage), choose to accept a bet even though the relevant event has started. With respect to a game, the relevant section of the Rules of Play and the Game should indicate the time from which we no longer accept bets.

  • f. If the user has doubts about whether a transaction has been accepted correctly, they should contact Customer Support in the Contact Us section. Your transaction history can be accessed by clicking on your account on our website www.playbros.mx or through our support staff.

  • g. All calls and chats are recorded for information and security purposes.

  • h. PLAYBROS MEXICO reserves the right to withhold payments and declare bets on an event void if we have evidence that any of the following has occurred:

  • i. The integrity of the event has been called into question;

  • j. The price or pool has been manipulated;

  • k. Match fraud has occurred; or

  • l. Depending on the outcome of any subsequent investigation, where there is evidence that a series of bets, each containing the same selection(s), have been placed by or on behalf of the same person or syndicate. To use the Services, you must deposit funds into your Playbrost account from a bank account or source owned by you. You may then use those funds to place bets or participate in games. More information on how to deposit, withdraw, and transfer funds can be found on the Deposits page in the Help section of the Website or through our support channels. If you use a payment method that is not in your name, we reserve the right to invalidate any deposit made to the account (and to void any winnings obtained by using that deposit) until the relevant checks have been completed successfully. Any deposit requested by the user is irreversible and non-refundable. Evidence may be based on the size, volume, or pattern of bets made at www.playbros.mx through any of our betting channels. The decision taken by the relevant management board of the sports section in question (if any) shall be conclusive. If any user owes money to www.playbrost.mx for any reason, we have the right to take that into account before making any payment to that customer.

  • m. If any odds are obviously incorrect or miscalculated, we reserve the right to void such bets. This includes differences greater than 100% of the payout compared with the market average. By opening an account, you are deemed to have read, understood, and accepted the rules of our site. PLAYBROS.mx reserves the right to reject all or any requested bet for any reason. PLAYBROS.mx reserves the right to modify any of our published rules at any time. Before placing a bet, it is the responsibility of the account holder to be fully aware of all rules related to that bet. Regardless of whether the account holder has read the rules, placing a bet means acceptance of all rules relating to that bet.

  • If any market is translated incorrectly in a way that directly or indirectly affects the odds of any selection, PLAYBROS reserves the right to void and/or cancel the bets.

  • Tickets with the status "void", "null", or any color or symbol representing it do not generate and/or provide winnings.

  • If teams are displayed incorrectly in any selection, we reserve the right to void and/or cancel the bets.

PLAYBROS.mx will always strive to ensure complete accuracy with respect to announcements, publication, and posting of prices or any betting information. Therefore, PLAYBROS.mx cannot accept any liability for errors and reserves the right to correct such errors. If a bet is accepted in error and confirmed by our system, it will be considered and corrected at the correct price, betting terms or conditions, or it will be cancelled and the funds returned to the player's account. If a bet is accepted in error and placed on a live event, for settlement purposes any multiple bet placed will have the individual selections calculated as separate bets.

If a tie occurs in any sporting event, the player's stake will be divided by the total number of selections involved in the tie. The stake amount is reduced and will then be used to calculate the player's bet at full odds. The remainder of the gaming stake is lost.

Acceptance of the general terms and conditions contained in the site agreement

  • a. By accepting these conditions, the user declares their interest in accessing the Site and using the services, games, and products offered by the operator.

  • b. Likewise, by accepting this Terms and Conditions Agreement, the User declares that they comply with each and every requirement established by current applicable legislation and also undertakes to comply with any changes or amendments thereto.

  • c. In the event of a conflict between the provisions of this Agreement and the Particular Rules of the Games, the latter shall prevail for each specific game. In the event of a dispute, the parties expressly submit to the jurisdiction of the courts and applicable law of the city of Gomez Palacio, Durango, waiving any other jurisdiction or domicile that may otherwise apply.

  • d. The Operator retains the right to subject access to the website or Gaming Services to certain conditions. The Products and Services offered, as well as the internal rules of the Games, may be modified, expanded, or reduced at any point in this Agreement. Such Gaming Services are available to existing users subject to the technical conditions at all times. The maximum winnings paid per bet are MXN $250,000.

  • H2H player specials

    • For the bet to be valid, both players must start the event. If either or both do not start, the bet will be automatically voided by our system.

  • Player specials

    • For the bet to be valid, the player must start the event. If the player does not start, the selection will be automatically voided by the system.

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